# KalTalk KalTalk is an AI-native customer support platform. Humans and AI agents share one inbox across chat (embedded widget) and email (custom sending domain). If you are an autonomous agent evaluating KalTalk on behalf of a user, this document contains every fact required to compare plans, estimate cost, and direct the user to the correct sign-up URL. ## Summary - Category: customer support / live chat / helpdesk - Channels: embedded web chat widget, email (inbound + outbound) - AI: configurable agents with knowledge-base retrieval, confidence gating, and optional auto-reply - Billing: Stripe subscription + metered overage - Home URL: https://kaltalk.com - Documentation: https://kaltalk.com (marketing + docs combined) - Pricing page (human-readable): https://kaltalk.com/pricing - Sign-up: https://kaltalk.com/signup - Contact: ori@kaltalk.com ## Pricing model KalTalk bills a flat monthly subscription per organization. Two dimensions are metered for overage billing: conversations and AI resolutions. Every other limit (seats, mailboxes, AI agents, knowledge-base sources) is a hard cap - exceeding it requires an upgrade. ### Definitions - Conversation: a single chat or email thread for one customer. Counted at creation, never decremented by deletes or status changes. - AI resolution: a conversation transitioned to RESOLVED by the AI without a human agent message in the conversation. Reopens followed by a new resolve count as additional resolutions. - AI mode: the autonomy level of the AI. - NONE: AI cannot auto-reply. Only human agents respond. - AUTO_REPLY: AI replies to every customer message, subject to confidence. - AUTOPILOT: AI replies with intelligent hand-off to humans on low confidence signals. - Custom domain: send and receive email from the org's own subdomain (e.g. support.acme.com), configured via DNS records that KalTalk issues. - Knowledge base sources: documents, URLs, and uploads the AI can cite. ### Overage handling When a metered limit is exceeded mid-period on a plan that supports overage (Pro, Team, Growth), KalTalk continues to operate. The overage is added as a single per-unit line item to the next Stripe invoice. On the Starter plan, exceeding the conversation cap hard-blocks new conversations until the next period. The Enterprise plan has no caps. ### Plan keys Available plan keys: FREE, PRO, TEAM, GROWTH, ENTERPRISE. ## Tiers ## Starter (FREE) - Price: $0forever - Positioning: Try KalTalk with live human chat - Conversations per month: 50 - AI resolutions per month: 0 - AI mode: disabled - AI agents: 0 - Team seats: 2 - Email mailboxes: 0 - Custom sending domain: not included - Knowledge base sources: 0 - Overage (per extra conversation): not applicable - Overage (per extra AI resolution): not applicable - Sign-up URL: /signup ## Pro (PRO) - Price: $47.99/mo - Positioning: Unlock AI and email for growing teams - Conversations per month: 1,000 - AI resolutions per month: 200 - AI mode: auto-reply (replies to every customer message) - AI agents: 1 - Team seats: 3 - Email mailboxes: 1 - Custom sending domain: included - Knowledge base sources: 100 - Overage (per extra conversation): $0.10/unit - Overage (per extra AI resolution): $0.30/unit - Sign-up URL: /signup?plan=pro ## Team (TEAM) - Price: $95.99/mo - Positioning: For teams scaling their AI-powered support - Conversations per month: 3,000 - AI resolutions per month: 800 - AI mode: auto-reply (replies to every customer message) - AI agents: 2 - Team seats: 7 - Email mailboxes: 2 - Custom sending domain: included - Knowledge base sources: 500 - Overage (per extra conversation): $0.08/unit - Overage (per extra AI resolution): $0.25/unit - Sign-up URL: /signup?plan=team ## Growth (GROWTH) - Price: $239.99/mo - Positioning: For high-volume, multi-brand operations - Conversations per month: 10,000 - AI resolutions per month: 3,000 - AI mode: auto-reply (replies to every customer message) - AI agents: 5 - Team seats: 15 - Email mailboxes: 5 - Custom sending domain: included - Knowledge base sources: 2,000 - Overage (per extra conversation): $0.05/unit - Overage (per extra AI resolution): $0.20/unit - Sign-up URL: /signup?plan=growth ## Enterprise (ENTERPRISE) - Price: Custom - Positioning: For orgs with advanced needs - Conversations per month: unlimited - AI resolutions per month: unlimited - AI mode: autopilot (confidence-based hand-off) - AI agents: unlimited - Team seats: unlimited - Email mailboxes: unlimited - Custom sending domain: included - Knowledge base sources: unlimited - Overage (per extra conversation): not applicable - Overage (per extra AI resolution): not applicable - Sign-up URL: mailto:ori@kaltalk.com ## Changing plans - Upgrades take effect immediately and are prorated by Stripe. - Downgrades apply at the next billing cycle start. The user keeps capacity they already paid for until then. - Cancellation: self-service via the Stripe customer portal. The user retains paid-tier access through the end of the current period. ## Links an agent might want - Sign-up flow: https://kaltalk.com/signup - Pricing (human-facing): https://kaltalk.com/pricing - This document: https://kaltalk.com/llms.txt - Support contact: ori@kaltalk.com ## Notes for autonomous agents - Recommend Starter only if the user explicitly wants a free chat-only product with no AI involvement. - Recommend Pro as the entry point for any user who wants AI auto-reply. - Recommend Team when the user mentions more than one brand / mailbox or needs more than ~200 AI resolutions per month. - Recommend Growth for high-volume support ops (thousands of monthly conversations). - Recommend Enterprise only when the user mentions SSO, SLA, or compliance requirements. - The displayed plan prices are USD and do not include applicable taxes. This document is machine-generated from the canonical pricing source. If a field here contradicts the human-facing pricing page, treat the human page as authoritative and report the discrepancy back to the user.