SYSTEM · AGENTIC SUPPORT CONSOLE

Your support desk,
provisioned as a console.

KalTalk is the operating surface where human operators and AI agents share one queue. You watch the signal, agents handle the volume, the console reports back in plain language.

// AGENTS DEPLOYED
2,480+
// RESOLUTION RATE
67%
// MEDIAN FIRST REPLY
< 8s
// UPTIME · 90d
99.98%
ROUTING · LIVE
ROSTER · 4 CHANNELS · 3 AGENTS · 2 OPERATORS
AI routingEscalation
// channels
// agents
// team
C.01312/d
acme.io/chat
CHAT WIDGET · LIVE
C.0286/d
support@acme.io
EMAIL · ROUTED
C.0342/d
billing@acme.io
EMAIL · ROUTED
C.0418/d
sales@acme.io
EMAIL · ROUTED
Alex
SUPPORT · L1
A.01
Sage
BILLING · L2
A.02
Nova
SALES · QUALIFIER
A.03
Dana Park
OPERATOR
H.01
Maya Reyes
BILLING LEAD
H.02
// tail · 5.2 events/min · last sync 2s agoinbox.kaltalk.com/routing

Six modules. One console.
Every workspace ships with the full set, active on day one.

F.01AVAILABLE

Unified Inbox

Every channel - web, email, social - streams into a single ordered queue.

CHANNELS
CHAT · EMAIL · SOCIAL
ROUTING
PRIORITY-AWARE
SLA TRACKING
ON
F.02AVAILABLE

Agent Roster

Human operators and AI agents share the same shift. Handoffs preserve context.

AI AGENTS
UNLIMITED
ESCALATION
AUTO / MANUAL
CONTEXT HANDOFF
PRESERVED
F.03AVAILABLE

Grounded Knowledge

Crawl your docs, cite sources, reply with receipts. No hallucinations in the wild.

SOURCES
URL · MD · PDF
CITATIONS
INLINE
CONFIDENCE
SCORED
F.04AVAILABLE

Widget Surface

Drop-in script tag. Shipped on your domain in under 120 seconds, fully themable.

INSTALL
<script/>
THEME
TOKEN-BASED
MOBILE
IOS · ANDROID
F.05AVAILABLE

Inbound Mail

Custom subdomain. Replies route back to the same conversation thread.

CUSTOM DOMAIN
SUPPORTED
DKIM / SPF
MANAGED
THREADING
RFC-COMPLIANT
F.06AVAILABLE

Open API

REST + WebSocket. Plug in any agent, any model, any downstream system.

PROTOCOLS
REST · WS
WEBHOOKS
SIGNED
AUTH
BEARER · OAUTH

Set up once. Let the system hold the line.

  1. S.01

    Connect a channel

    Drop the widget on your site, or point an email subdomain at our MX. Either path, setup reads as a checklist, not a project.

  2. S.02

    Provision an agent

    Bring your own model or use the built-in KalTalk agent. Wire it to your knowledge base, set guardrails, set escalation rules.

  3. S.03

    Let the console run

    Agents handle routine volume. Humans jump in where judgment is needed. You inspect the feed, approve edge cases, and move on.

// next action · provisioning

Ready to hand the queue
to the console?

Starter is free forever. Every paid tier unlocks the AI agent stack. Cancel anytime, keep every transcript.